DO YOU HAVE A QUESTION?
Check our 'practical information' section to find the answer you need about your event Trail Alsace Grand Est by UTMB!
BEFORE THE RACE
Runners may cancel their registration at any time via their runner's area.
If you have NOT taken out the registration cancellation insurance, no refund will be possible. To cancel your registration, access your registration dashboard and click on the Cancel my registration button.
If you HAVE taken out the cancellation insurance, depending on the reason for cancellation, you may be entitled to a full refund. To do so, you need to access your registration dashboard and click on Apply for a refund to cancel your registration and fill out the refund request form which will be addressed to the insurance. ATTENTION: before cancelling your registration, please make sure you have read the general terms and conditions here.
To validate your registration, we need your medical certificate before March, 1stm 2024. You can download the medical certificate template HERE and access your registration via your MyUTMB account to upload the medical certicate.
As a reminder, find here all the condition for your medical certificate to be valid:
- it should be valid the day of the race (medical certificates have a 12 months validity)
- it should be in French or have a French translation (sworn translation)
- it should contain the following mentions: "course à pied" "sport" "athlétisme" + "en compétition"
- it should contain the signature and stamp of your doctor
You can find the event agenda HERE.
Choose your time slot to get your race pack and your bib.
- Log in to MyUTMB and enter your Trail Alsace Grand Est by UTMB runner’s account
- Click on "Edit my registration"
- Go on and reserve your time slot for race kit pick-up in Obernai or Colmar (100M only)
Important! Spots for each time slot are limited, so choose the schedule that suits you. Please, make sure to be on time! It's essential that you respect your schedule, to make it easier for you to pick up your bib and enjoy the event.
To ensure runners' safety, no bib may be collected by anyone other than the runner.
DURING THE RACE
Your registration includes the shuttle bus from Obernai to the starting line of 20K, 50K, 100K or 100M. A shuttle bus after the race will not be put in place.
Reservations for these shuttles is now available and the reservation is mandatory for runner who wishes to use the shuttle service.
To book your shuttle, please log in to your MyUTMB account (open your dashboard and then click on the “edit” button). The deadline to reserve your shuttle to reach the start line of your race is February 29, 2024.
You can check the schedule HERE.
A transport system will also be available for accompanying persons, enabling them to reach certain aid stations in a collective and eco-responsible manner. The full transport plan for the event will be unveiled a few months before the event, and you will be notified of the opening of reservations by email.
We would like to remind you that it is obligatory to be in possession of individual accident insurance which covers any eventual costs for search and rescue In France. We remind you that this insurance is not included in the registration fee.
Learn more about the UTMB Group repatriation insurance here.
Please note that this insurance does not replace the cancellation insurance or the other way around.
We regret to inform you that we do not provide storage facilities or offer baggage transportation services for personal belongings.